Founder and Mediator
Teresa is an internationally certified mediator specializing in workplace mediations.
Prior to becoming a mediator, she worked in the legal field for several years in the U.K. and now is back in America. Teresa has also worked as a licensed clinical social worker in private and public healthcare settings, which provided invaluable experience working with individuals and groups in crisis.
Her diverse experience has made her adept at dealing with parties from a wide variety of backgrounds and business cultures. Teresa can quickly get to the heart of a case, combining her legal expertise with her personal warmth and ability to build rapport with individual and corporate clients alike.
Dawkins Mediation conducts all mediations online. We provide all clients with a short tutorial prior to mediation to ensure comfort and easy of process.
We stand apart for our response time. Because all mediations are conducted online we are able to arrange, prepare, and facilitate mediations faster than our competitors.
Memorandum of Understanding
After Mediation, we will prepare your mediation agreement and submit it to all parties for assessment prior to the conclusion of service.
What Is Mediation?Mediation is a process where parties to a dispute engage with a neutral third party mediator to come to a mutually agreeable decision. It is voluntary, confidential, and party controlled. Mediation also has a high success rate, as many as 85% of mediations resolve with an agreement in place. Mediation can be entered into at any time during a dispute and is only legal binding if both parties agree to sign a written agreement.
Why Should you Choose Mediation?Mediation saves you time and money. Mediation is far less expensive than the cost of litigation. Parties can easily spend 10 to 20 times more litigating their case compared to mediation. Mediation fees are literally a fraction of the cost and Dawkins Mediation takes an all-inclusive approach to billing. Mediation can be concluded in one or several short sessions. Mediation is successful. The vast majority of cases that enter mediation are successfully settled out of court. No one loses in mediation. Mediation produces “win-win” agreements where both parties feel satisfied with the outcome. In litigation, both parties are usually unhappy with the results. Mediation is confidential and private. You don’t have to worry about the mediation becoming public. What happens in mediation, stays in mediation. U.K. law protects mediation confidentiality, while litigation requires disputes to remain on public record. You stay in control and find solutions for your needs. At Dawkins Mediation, we believe every situation is different and unique. Therefore, we tailor the mediation techniques to best serve you moving forward. In Mediation, it's the parties who have final say when comes to the outcome and timeline. Mediation maintains relationships. Litigation is adversarial which can cause escalation and ruin relationships. Mediation provides a safe space to de-escalate disputes and encourages respectful interaction. We work with you to discover innovative solutions and create future interactions that are beneficial and respectful.
Who Pays for Mediation?In workplace mediations, the employer is typically responsible for payment unless expressly otherwise agreed. In all other mediations, payment is typically split between the two parties.
How Does Workplace Mediation Work?1. Separate Meetings: This is your opportunity to share your concerns, fears and goals in private. The session helps give a better insight to a party's situation. During this session I will not advise you, or discourage you from any course of action. This is your chance seek solutions with someone that has no bias or stake in the outcome. 2. Joint Meeting: In the next session, both parties join the mediator in the same room. I will give each person the opportunity to share their side without interruptions. You will be encouraged to speak openly and honestly about your feelings. You will also have the opportunity to try and understand what is important to the other person and why. Once each person feels they have fully discussed their side, then we can begin to talk about how to move forward. Here, I encourage communication between the parties to try and find different ways of moving forward. Importantly this will mean trying to think differently and create new and different ideas to help you all move forward. I will work with both sides to help you move your focus from the past to the future, and agree solutions to your dispute. At the conclusion of the session, I will help you 'reality test' any potential outcome or resolution, checking that all are satisfied with both process and outcome.
What Constitutes Workplace Conflict?Conflict occures when individuals approach a sitation with different attitutes and have differrent interests, or prefer different processes for getting tasks accomplished. If they are unable to resolve their differrences, this can creat tension, which leads to negativity. This can escalate like wildfire to co-workers, teams and entre deparements without intervention. Conflict in the workplace often arises from: - Structural issues - Corporate cultures - Change in processes - Interpersonal differences
What are the Costs of Conflict?Conflict is part of human nature and exists in every part of life. including the workplace/ Some conflict can be beneficial if approached in a healthy way. It can produce increased problem-solving, creativity and openness. If unaddressed, conflict can allso be extremely damaging. When negative and dysfunctional cnflict occurs it can: - Cause stress and anxiety - Reduce productivity and engagement - Increased rate of sick leave - Informal complaints - Losing valued employees - Formal greivances and disciplinaries - Employment tribunals - Reduced profits - Negative impact on customer service - Damage to the company's reputation
What are the benefits of Workplace Mediation?Mediation benefits workplace disputes by: - Finding mutually agreeable solutions - Improves communication - Maintains valuable employees and stop employee turnovers - Avoid formal processes like employment tribunals - Reduces stress - Stops future grievances from being raised
What are Possible Outcomes of a Workplace Mediation?- Raising and clarifying issues. - Repairing working relationships - Party appreciation of differences. - Understanding how the issue(s) impact and effect each other. - Clarity regarding how the other person perceives the issue. - Finding a compromise. - Win-win outcome that changes how you view the situation and provides value for all. - Complete transformation of the relationship. - Commitment to change behaviour - Agreement to regularly review the agreement reached - Review policies and procedures - Agreement to share work more fairly and provide more responsibility
Why Dawkins Mediation?At Dawkins Mediation, we focus on making mediations flexable, future-focused and collaborative. We facilitate the mediation and assist parties throughout the process in their negotiations, collaborations and resolutions. Our focus is to empower the parties to find a meaningful solution and to ensure that the conflict is not re-occuring. After resolution is reached, Dawkins Mediation provides written agreement for both parties to sign at their choice. We also provide follow-up with previous clients 1-3 months after the mediation has concluded to ensure the agreement is working with all parties.
Our Methods for Workplace Mediation:At Dawkins Mediaiton, we strive to address workplace conflicts in the earlier stages of a dispute in order to prevent destructive conflict. The methods we ultilize is case specific and thus we start by rewquesting a detailed summary of the circumstances surrounding the conflict in question. We believe that this fact-finding stage is important to ensure the intervention chosen is successful. Depending on the confict, we make exercise serveral methords to ensure the confict is solved and does not occur in future interations. Some methods used include: - One-on-one mediation - Team mediations - Proactive planning - Coaching
"Teresa is a highly competent mediator. She goes above and beyond to ensure that each party understands the process and structure of the mediation. Her excellent communication skills, emotional intelligence and affable personality enables parties to warm up to her and embrace the mediation process. Her experience as counsel also helps her reality check party positions in order to facilitate a settlement. I would recommend Teresa for any mediations within her field."